Service and Support

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About the after-sales, we usually do like this.

1. Once you got faulty cameras, please let me know the item number, quantity, serial number and problem description.

2. According to the description, we will analyse possible reasons and ask you to give more information.

3. After ge tting above info, we will decide how to manage this complaint such as sending some spare parts for replacing, asking you to return the camera here for repairing or else.

4. We will afford shipping charge from cutomers country to China. For items from China to cutomers country, we usually ship with customer's next order.